ESTIMATED DELIVERY TIME
Mechanisms, Reels, Masks, Knifes: 8 - 15 business days.
Small Replacements, Accessories, Fixings: 10 - 15 business days.
United Kingdom, Australia, Spain, France:
Small Replacements, Accessories, Fixings: 10 - 22 business days.
Mechanisms, Reels, Masks, Knifes: 10 - 18 business days.
International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size! We do not take responsibility for customs fees!
*All shipping times exclude clearance/customs delays!
LOST OR STOLEN PACKAGES
ERMES is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, ERMES will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
Orders must pass through local postal services before they are sent out of delivery. This means that orders can get caught up in either customs or at the local sorting office near your location. Orders may be delayed by up to 10 business days due to delays within its postal journey, but this is something very unlikely and unusual, 99% of the orders arrive on time.
ORDER NEVER ARRIVED
If your order didn't end up arriving, be sure to let us know! First, check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, we will not issue you with a re-ship or a refund. Of course we can make an exception and reship the package, but you will be responsible to pay the shipping fees. If the shipping address was correct, get in touch with us at INFO@ERMESSEA.com starting with your order number.
We will reship the package out of charge or fully refund you!
Please ensure to let us know within 90 days of the date you placed your order, or we will not be able to resolve this for you.
By placing your order, you acknowledge that you agree with our shipping policy! If you have any questions regarding your order, please do not hesitate to contact us at INFO@ERMESSEA.com